Customer Service Agent Needed In Canada By Total Construction Solutions Inc


Total Construction Solutions Inc., a leading construction solutions provider in Canada, is actively seeking a Customer Service Agent to join our team. We recognize the importance of exceptional customer service in our industry and are dedicated to delivering excellence in every interaction. This comprehensive guide will provide detailed information about the role, responsibilities, and requirements for becoming a Customer Service Agent at Total Construction Solutions Inc.

Company Overview:

Total Construction Solutions Inc. is a well-established company with a strong reputation for quality, innovation, and customer satisfaction. With years of experience in the construction industry, we specialize in providing comprehensive solutions for residential, commercial, and industrial projects. Our commitment to excellence and dedication to customer service sets us apart as a trusted partner for clients across Canada.

Why Total Construction Solutions Inc.?

Joining Total Construction Solutions Inc. offers numerous benefits and opportunities for professional growth and development:

  1. Dynamic Work Environment: As a Customer Service Agent, you’ll be part of a dynamic team dedicated to delivering exceptional service and exceeding customer expectations.
  2. Collaborative Culture: We foster a collaborative and supportive work environment where employees are encouraged to share ideas, contribute to projects, and grow their skills.
  3. Career Advancement Opportunities: Total Construction Solutions Inc. values employee growth and development, offering opportunities for career advancement and progression within the company.
  4. Competitive Compensation: We offer competitive salaries and benefits packages to attract and retain top talent in the industry.
  5. Meaningful Work: Join a company that makes a difference in the community by providing high-quality construction solutions and exceptional customer service.

Job Description:

As a Customer Service Agent at Total Construction Solutions Inc., your primary responsibility is to ensure customer satisfaction and loyalty. Key duties and responsibilities include:

  1. Handling Customer Inquiries: Responding to incoming customer inquiries via phone, email, and in-person interactions in a prompt and professional manner.
  2. Providing Information: Offering accurate and timely information about our products, services, pricing, and project timelines to customers.
  3. Resolving Issues: Addressing customer concerns, resolving issues, and providing solutions to ensure a positive experience.
  4. Appointment Scheduling: Assisting customers with scheduling appointments for consultations, site visits, and service requests.
  5. Coordinating with Teams: Collaborating with internal teams, including sales, project management, and operations, to coordinate project activities and ensure smooth execution.
  6. Documentation: Maintaining detailed records of customer interactions, inquiries, and resolutions using CRM software or other tools.
  7. Following Policies: Adhering to company policies, procedures, and guidelines to ensure consistency and professionalism in customer interactions.


To be successful as a Customer Service Agent at Total Construction Solutions Inc., candidates should possess the following qualifications:

  1. Excellent Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with customers and colleagues.
  2. Customer Service Experience: Previous experience in a customer service role, preferably in a related industry such as construction or home improvement, is preferred.
  3. Interpersonal Skills: Ability to build rapport, empathize with customers, and maintain a positive attitude, even in challenging situations.
  4. Computer Proficiency: Proficiency in computer applications such as Microsoft Office (Word, Excel, Outlook) and CRM software is required.
  5. Attention to Detail: Strong attention to detail and accuracy in documenting customer interactions and inquiries.
  6. Problem-Solving Skills: Ability to identify customer needs, address concerns, and provide effective solutions to ensure customer satisfaction.
  7. Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate customer needs and project requirements.
  8. Legal Authorization to Work: Candidates must have legal authorization to work in Canada.

How to Apply:

If you meet the qualifications and are interested in joining Total Construction Solutions Inc. as a Customer Service Agent, please submit your resume and cover letter to [email address] or apply through our website [URL]. Please include “Customer Service Agent Application” in the subject line. We appreciate all applications, but only qualified candidates will be contacted for further consideration.


Total Construction Solutions Inc. is committed to delivering excellence in customer service and providing rewarding career opportunities for talented individuals. If you’re passionate about making a difference and thrive in a fast-paced environment, we invite you to join our team as a Customer Service Agent. Apply today and take the first step towards a fulfilling career with Total Construction Solutions Inc.

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